CTECH Support Satisfaction Survey

For your overall technical support experience please rate the performance of the CTECH Support Team on the measures listed below.

Participation in this survey is completely anonymous unless you include your name and email address at the bottom of this form.

Please provide the assessment using the following scale: 1 = Very Dissatisfied/Poor 5 = Very Satisfied/Excellent

:Time taken to respond to the initial call:

:Time taken to resolve the problem:

:The courtesy of the Support Technician.

:Technical knowledge of the Support Technician.

:Technical Support overall.

 

Please respond to the following questions:

:Did you use the CTECH Web page to submit your request?

:Did you experience any errors while submitting your request?

:Did your support request require ordering hardware or software for your PC?

 

Please enter any comments you have about the service you received or any suggestions you might have about how the CTECH team might improve our service:
Optional: Complete the following information if you would like to be contacted about the service you received or about how we can improve our technical support service.

 Your full name:

Your email address:

 
Please contact Joe Bennett or Bill Jones with any questions or problems concerning the site


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